Compared with the traditional channel (direct channels, telesale), online customers tend to prolong the conversation. Partly due to the nature of text conversations (text, chat) does not require quick response, so customers accidentally or intentionally do not reply immediately.

Due to the convenience of online interaction, the audience through online channels is more diverse, and usually of lower quality than direct channels or telesale. This makes the conversion rate of online customer channels much lower than that of traditional channels.

The existing automated consulting solutions (chatbots) are too simple, low quality, not customer-friendly, leading to poor user experience, causing the drop rate to increase rapidly.

A hybrid solution that smoothly combines Artificial Intelligence (AI) and Human (Expert) brings optimal results when both components work in parallel, complementing and overcoming weaknesses of the other party.

Technology and Operation are built from experts with many years of experience in the field of automation and optimizing operation of sales consulting systems. Each step is designed and implemented in order to optimize operating cost efficiency, aiming to achieve the lowest cost, helping Maika to free all unsuccessful orders.

Using the latest Artificial Intelligence technology, with constant supervision and assistance from experts to ensure the quality of the conversation is always at a predictable normal level. The transition between the parties are handled smoothly to help customers have a seamless experience to increase the conversion rate.