Retailing niche products
The retail shop of niche items requires in-depth consultation according to each item and each customer's preferences. The rate of closing orders through online channels is not high, discouraging business owners. However, for niche products, online channels are especially important in reaching potential customers and finding new customers. Effectively deploying sales consulting through online channels and social networks to help businesses develop sustainably.
Problems when consulting customers through online channels
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01.Long consultation time
Unlike common products, customers who buy niche products require more advice, and it takes longer for customers to make decisions. In addition, guests also tend to be undecided at first contact, so following up also needs special attention.
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02.Low conversion rate
Niche markets are usually quite small, so the number of potential customers is also limited. Therefore, the conversion rate is much lower than the popular product.
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03.Consulting quality
Existing automated consulting solutions (chatbots) are too simple, low quality, unfriendly to customers, leading to poor user experience, causing the drop rate to increase rapidly.
Our solution
A hybrid solution that smoothly combines Artificial Intelligence (AI) and Human (Expert) brings optimal results when both components work in parallel, complementing and overcoming weaknesses of the other party.
Technology and Operation are built from experts with many years of experience in the field of automation and optimizing operation of sales consulting systems. Each step is designed and implemented in order to optimize operating cost efficiency, aiming to achieve the lowest cost, helping Maika to free all unsuccessful orders.
Using the latest Artificial Intelligence technology, with constant supervision and assistance from experts to ensure the quality of the conversation is always at a predictable normal level. The transition between the parties are handled smoothly to help customers have a seamless experience to increase the conversion rate.
Pricing
Happy
- Consult all topic of air travel regulations and hotel reservation
- Response pace during a conversation: less than 15s
- Delay after conversation completion: less than 5 minutes
- Unlimited number of websites, fanpage, customers
Sale
- Including Happy package features
- Consulting the company's own products. Recommend products in stock in accordance with customer needs
- Response pace during a conversation: less than 5s
- Delay after conversation completion: less than 10s
Branded
- Referring Maika to the chain of stores selling similar products
- Co-branding on chatbox
- Earn % commission which Maika received from F2