Managing an online travel agency (OTA) means navigating a complex world of everchanging inventory, diverse customer needs, and fierce competition. Here's the catch:
Vast inventory
Keeping up with constantly evolving flight schedules, hotel availability, and package deals is a monumental task. Your staff can't possibly know it all!
Limited and inconsistent knowledge
With diverse travel options, staff knowledge can be limited and inconsistent, leading to inaccurate information and frustrated customers.
High customer service costs
Hiring and retaining qualified customer service representatives is expensive and challenging, especially when dealing with global customer bases and 24/7 support needs.
Maika is the AI-powered chatbot designed to help OTAs like yours thrive in this dynamic environment. We offer a solution that goes beyond simply automating basic tasks; we provide intelligent and personalized support:
- Unmatched knowledge: Maika is trained on your entire inventory, continuously updated with real-time information, ensuring accurate and consistent responses to customer inquiries. Learn More
- 24/7 availability: Maika never sleeps, providing instant answers to customer questions, handling bookings, and offering personalized recommendations - all without requiring human intervention. Learn More
- Cost-effective and scalable: Maika operates on a success-based pricing model, meaning you only pay when your customers convert. This makes it a scalable solution that grows with your business. Learn More
The Benefits You Can Expect
Increased conversions
Maika's personalized recommendations and 24/7 availability lead to higher conversion rates, ultimately boosting your bookings and revenue.
Improved customer satisfaction
By providing accurate, immediate, and personalized answers, Maika creates a positive customer experience, leading to higher satisfaction and repeat business.
Reduced operational costs
Maika's automation frees your staff from handling repetitive tasks, allowing them to focus on more strategic initiatives and building stronger customer relationships.
