Beauty advisor
You are managing Spa, Beauty Salon, Dental chain. You want staff to focus on expertise to bring customers the best service at a competitive cost. However, the pressure to find new customers and take care of old customers is always present. Online channels are becoming more and more popular, you have tried implementing them but the results are not really effective. Let Maika help you improve this.
Challenges when implementing online customer care
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01.Long conversation
Because of low frequency, customers tend to ask a lot before using travel or tourism services. And a customer is likely not to buy a service from the first engagement.
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02.Diversified requirement
Consulting requirements are diverse due to the characteristics of the airline, ranging from transportation regulations, security requirements, baggage depending on each airline to ticket prices and fees that change constantly.
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03.Low margin
Thanks to the rapid development of the tourism industry, the cost of a trip has decreased rapidly in recent years, resulting in a commission per passenger also decreasing rapidly. It becomes extremely difficult to deploy 24/7 customer care system.
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04.Low quality
The existing automated consulting solutions (chatbots) are too simple, low quality, not customer-friendly, leading to poor user experience, causing the drop rate to increase rapidly.
Our solution
A hybrid solution that smoothly combines Artificial Intelligence (AI) and Human (Expert) brings optimal results when both components work in parallel, complementing and overcoming weaknesses of the other party.
Technology and Operation are built from experts with many years of experience in the field of automation and optimizing operation of sales consulting systems. Each step is designed and implemented in order to optimize operating cost efficiency, aiming to achieve the lowest cost, helping Maika to free all unsuccessful orders.
Using the latest Artificial Intelligence technology, with constant supervision and assistance from experts to ensure the quality of the conversation is always at a predictable normal level. The transition between the parties are handled smoothly to help customers have a seamless experience to increase the conversion rate.
Pricing
Happy
- Free consultation on all services related to Spa, Beauty Care, Dentistry
- Response pace during a conversation: less than 15s
- Delay after conversation completion: less than 5 minutes
- Unlimited number of websites, fanpage, customers
Sale
- Including Happy package features
- Consult agent specific information and real-time ticket fare and availability
- Response pace during a conversation: less than 5s
- Delay after conversation completion: less than 10s
Branded
- Referring Maika to Spa, Beauty Salon, Dental Network
- Co-branding on chatbox
- Earn % commission which Maika received from network