Consulting insurance, real estate
Consulting insurance / real estate at an early stage is always a big challenge because of negative emotions on both sides. Maika is always willing to help you to not have to face the psychological barriers of the initial negative moments of customers.
Challenges when deploying an Online Customer Care system
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01.Optimizing human resources
Due to industry factors, employees of the enterprise need to be trained in specific occupations. Therefore, it is not easy to optimize skilled personnel with a customer consultant.
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02.Low conversion rate
Due to the high competition, customers tend to consult multiple parties before making a decision. Online consulting and customer care requires more time and lower success rates than traditional channels.
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03.Low budget
Enterprise budgets for consulting and customer service departments are much lower when compared to skilled personnel, space, equipment or raw materials.
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04.Low quality
The existing automated consulting solutions (chatbots) are too simple, low quality, not customer-friendly, leading to poor user experience, causing the drop rate to increase rapidly.
Our solution
A hybrid solution that smoothly combines Artificial Intelligence (AI) and Human (Expert) brings optimal results when both components work in parallel, complementing and overcoming weaknesses of the other party.
Technology and Operation are built from experts with many years of experience in the field of automation and optimizing operation of sales consulting systems. Each step is designed and implemented in order to optimize operating cost efficiency, aiming to achieve the lowest cost, helping Maika to free all unsuccessful orders.
Using the latest Artificial Intelligence technology, with constant supervision and assistance from experts to ensure the quality of the conversation is always at a predictable normal level. The transition between the parties are handled smoothly to help customers have a seamless experience to increase the conversion rate.
Pricing
Happy
- Free consultation on all general knowledge of Insurance and Real estate broker domain.
- Response pace during a conversation: less than 15s
- Delay after conversation completion: less than 5 minutes
- Unlimited number of websites, fanpage, customers
Sale
- Including Happy package features
- Consult broker's specific inventory
- Response pace during a conversation: less than 5s
- Delay after conversation completion: less than 10s
Branded
- Referring Maika to Sub-Agent (F2)
- Co-branding on chatbox
- Earn % commission which Maika received from F2