Advising education enrollment
You are in charge of enrollment and customer care for educational and skill training institutions. You want to use online channels to reach potential customers and develop new customers. However, the results are not as expected, making you frustrated. Let Maika help you!
Problems when consulting online enrollment
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01.Optimizing human resources
Due to the industry factor, the staff of the training center needs to have in-depth pedagogical expertise. Therefore, enterprises face the challenge of optimizing human resources including highly qualified specialists and mere consultants.
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02.Long consultation time
Convincing a client of the benefits of training involves several stages of counseling, and it is difficult to succeed at first, which can take days or weeks.
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03.Low budget
Enterprise budget for consulting and customer care department is much lower when compared to the cost of experts, cost of premises and equipment.
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04.Low quality
The existing automated consulting solutions (chatbots) are too simple, low quality, not customer-friendly, leading to poor user experience, causing the drop rate to increase rapidly.
Our solution
A hybrid solution that smoothly combines Artificial Intelligence (AI) and Human (Expert) brings optimal results when both components work in parallel, complementing and overcoming weaknesses of the other party.
Technology and Operation are built from experts with many years of experience in the field of automation and optimizing operation of sales consulting systems. Each step is designed and implemented in order to optimize operating cost efficiency, aiming to achieve the lowest cost, helping Maika to free all unsuccessful orders.
Using the latest Artificial Intelligence technology, with constant supervision and assistance from experts to ensure the quality of the conversation is always at a predictable normal level. The transition between the parties are handled smoothly to help customers have a seamless experience to increase the conversion rate.
Pricing
Happy
- Free consultation on all general knowledge about enrollment, basic skills training courses
- Response pace during a conversation: less than 15s
- Delay after conversation completion: less than 5 minutes
- Unlimited number of websites, fanpage, customers
Sale
- Including Happy package features
- Consult agent specific information and real-time ticket fare and availability
- Response pace during a conversation: less than 5s
- Delay after conversation completion: less than 10s
Branded
- Referring Maika to the network of soft skills education and training centers
- Co-branding on chatbox
- Earn % commission which Maika received from F2