Maika - Booker online
You are the owner of the ticket office selling airline tickets. You are an owner of a hotel chain. You are struggling with the daily need to take care of many customers who ask for advice but do not buy tickets or make a reservation. You are frustrated because customers inbox early in the morning and late at night and there is no staff to respond. Let us help you take care of those customers for free.
Challenges when deploying an Online Customer Care system
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01.Long conversation
Because of low frequency, customers tend to ask a lot before using travel or tourism services. And a customer is likely not to buy a service from the first engagement.
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02.Diversified requirement
Consulting requirements are diverse due to the characteristics of the airline, ranging from transportation regulations, security requirements, baggage depending on each airline to ticket prices and fees that change constantly.
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03.Low quality
The existing automated consulting solutions (chatbots) are too simple, low quality, not customer-friendly, leading to poor user experience, causing the drop rate to increase rapidly.
Our solution
A hybrid solution that smoothly combines Artificial Intelligence (AI) and Human (Expert) brings optimal results when both components work in parallel, complementing and overcoming weaknesses of the other party.
Technology and Operation are built from experts with many years of experience in the field of automation and optimizing operation of sales consulting systems. Each step is designed and implemented in order to optimize operating cost efficiency, aiming to achieve the lowest cost, helping Maika to free all unsuccessful orders.
Using the latest Artificial Intelligence technology, with constant supervision and assistance from experts to ensure the quality of the conversation is always at a predictable normal level. The transition between the parties are handled smoothly to help customers have a seamless experience to increase the conversion rate.
Pricing
Happy
- Consult all topic of air travel regulations and hotel reservation
- Response pace during a conversation: less than 15s
- Delay after conversation completion: less than 5 minutes
- Unlimited number of websites, fanpage, customers
Sale
- Including Happy package features
- Consult agent specific information and real-time ticket fare and availability
- Response pace during a conversation: less than 5s
- Delay after conversation completion: less than 10s
Branded
- Referring Maika to Sub-Agent (F2)
- Co-branding on chatbox
- Earn % commission which Maika received from F2